To check your order status, simply log into your account and click "Order History."

Your credit card will be charged within 24 hours from the time you place your order.

You do not need to set up an account to place an order. However creating an account allows you to store your shipping information, see order history, and view your product’s warranty information. Additional features will be added to the account page in the near future.

Yes. We offer international shipping. Please note that you are responsible for any local import taxes and duties that may apply to your purchase.

We use DHL.

Elysian Acoustic Labs provides a one-year warranty from the date of original retail purchase, covering defects in materials and workmanship for our hardware products.

We offer refunds for eligible universal in-ear monitors when they are returned within 15 days from the shipment date.

All return requests are subject to approval solely at the discretion of Elysian Acoustic Labs. The product must be in its original state, complete with all original packaging, and in a condition suitable for resale.

You can request a new password, by clicking here and selecting “I Forgot My Password” where you will be prompted to enter your email. You will receive an email with a link to reset your password.

Absolutely not! We never have access to this information. It is the company Stripe that deals with it. Your data is completely safe.